If a product is in stock, delivery in Cape Town takes 3-7 working days, and standard delivery in Johannesburg takes 3-10 working days. Nationwide orders arrive in 7-12 working days, depending on your area. 

If you opt for premium Block & Chisel delivery in Cape Town and Johannesburg, our own team delivers with our own trucks. They unpack your piece, do basic assembly where needed and place it in your home. Outside these areas, we deliver through trusted logistics partners. This is a kerbside service, and assembly and packaging removal aren't included. 

You can also collect online orders from our Cape Town warehouse or our Sandton store.

Cape Town collection address :7 Ottery road , Philippi , Cape Town. It is best to type Block & Chisel Warehouse in Google maps to take you directly there. 

Sandton collection : 11 Charles crescent , Sandton

Made by Block & Chisel pieces are made to order, so lead times of 10-12 weeks apply before delivery. See How long does a Made by Block & Chisel piece take? 

International delivery can be arranged by our trusted logistics partners. Contact websales@blockandchisel.co.za for assistance arranging international delivery. 

We offer a curated selection of pieces available online for immediate purchase.

If we don’t have any stock of an item in our online store but we do have it in our physical stores then simply click on “find in store” and you will be directed to which stores have the stock. If you would like to enquire about a product contact us at websales@blockandchisel.co.za and our team will assist you. If you would like to be notified when the item becomes available online again, click on “notify me” and we will let you know when it’s back in stock.

All pieces are available on a first-come, first-served basis. Our ranges are refreshed continually to bring you new inspiration and fresh looks — always without compromising on quality.

We take great care to ensure that all pricing and product information is accurate. However, should an error occur, we reserve the right to correct it and to restrict orders for those items. We apologise for any inconvenience this may cause.

All prices in our catalogues and online are listed in ZAR and are inclusive of VAT.

Please note that availability, prices, and delivery rates are subject to change.

We accept the following methods of payment:

Credit Cards
Visa / MasterCard / American Express / Diners Club/ Apple Pay

Buy now, pay later

Float - Split any credit card purchase into an interest-free monthly instalment plan. Visit https://www.float.co.za for more information. 

Happy Pay - split your purchase over two paycheques with no deposit and no interest. Visit www.happypay.co.za for more information

Direct Deposit
Account Name: BLOCK & CHISEL
Account No: 072524979
Branch Code: 025109
Reference No: Please use your order confirmation number

All payments are processed in ZAR.

Please note: Goods will only be dispatched once full payment has been received by Block & Chisel.

When purchasing from Block & Chisel, your financial details are processed through a secure server using the latest 128-bit SSL (Secure Sockets Layer) encryption technology. This ensures that your online shopping experience with us is safe and secure.

If you have any questions regarding our security policy, please contact our customer support team at info@blockandchisel.co.za.

If the subject of the sale is a specific product on display in a Block & Chisel showroom and viewed by the customer, the product is sold as seen. The customer agrees to accept the product in its current in-store condition.

In-stock pieces are ready to deliver or collect. Made-to-order pieces, including our Made by Block & Chisel range, are built for you after you order, in your chosen finish. That means a longer lead time and different return terms.

• In stock: delivery follows our standard delivery times. You can change your mind on online orders within 14 days of delivery.
• Made to order: allow 7-8  weeks. Because the piece is made specifically for you, made-to-order items can't be returned for a change of mind. They are, of course, covered if there's a defect.

Made by Block & Chisel is made to order from our own designs and finishes. It isn't a custom-specification service. If you're unsure which applies to a piece, the product page will tell you, or you can ask a consultant.

Please allow 10–12 weeks for a Made by Block & Chisel piece. Each one is made to order in our Cape Town workshop, in the finish you choose, and delivery is arranged once it's complete.

The lead time covers building your piece from sustainably sourced wood and applying one of our signature finishes by hand. We'll keep you updated along the way. If you have a date in mind, such as a move or an event, speak to a consultant before ordering and we'll tell you what's realistic.

Yes. Our five stores in Cape Town and Sandton are set up as rooms, so you can see how pieces sit together, and try sofas and chairs for comfort. Stock varies by store, so check before you visit.

On any product page, select Find in store to see which stores have that piece. Our consultants can also help with measurements, finishes and fabric choices, and can take you through Made by Block & Chisel options in person.

For online orders, you can request a change-of-mind return within 14 calendar days of delivery, provided the item is unused and in its original packaging. Defective products can be returned within 6 months under the Consumer Protection Act, and you choose a repair, replacement or refund.

• Damaged, incorrect or missing parts: let us know as soon as possible, ideally within 48 hours of delivery.
• In-store purchases: exchange or store credit within 72 hours, for unused items with proof of purchase.
• Not eligible for change-of-mind returns: made-to-order and custom items (including Made by Block & Chisel), and items that have been assembled, used or altered. Sale items may be final sale.
• Collection costs: for bulky change-of-mind returns, collection is for your account. If the return is due to a defect or our error, we cover it.

Natural materials like wood and cane vary in grain, tone and markings. This is part of their character, not a defect.

To start a return, log into your account and request it from your order, or email websales@blockandchisel.co.za with your order number.

• Simply log into your account with your email address and you will be sent an email to verify that it is you. 

If you need any assistance, please contact websales@blockandchisel.co.za.

• Once account has been successfully created, you will be taken to your Account Dashboard

At Block & Chisel, we are committed to delivering exceptional service alongside quality pieces for your home. We strive to ensure that all products listed on our website are in stock and that pricing is accurate.

If an ordered item is unavailable or we are unable to fulfil your order, we will notify you within 2 business days to arrange a suitable alternative item, a backorder, or a full refund.

Subscribe to our newsletter to be among the first to discover new arrivals and upcoming promotional events.

Simply visit our homepage and scroll to the bottom of the page to find the newsletter sign-up section.

Yes. Our Trade Partner Programme is for architects, interior designers, hospitality operators and building trade professionals buying for client projects. Approved partners receive trade pricing in store and online, applied automatically at checkout.

Partners also get a trade dashboard with their order history and rebates, and a personal link to share with clients. Our trade team reviews every application personally, and approval usually takes 2–5 working days. Learn more about our Trade Partner Programme here.